FAQ

We accept bank transfers, card payments, and QRIS. All payments are processed securely and documented in your repair ticket.

Prices are based on parts, labor, risk, and turnaround time. Once a quote is approved, pricing will not change unless new issues are found and approved by the customer.

Yes. Express service may be available for certain repairs and includes an additional fee due to prioritization and resource allocation.

If you choose not to proceed after diagnosis, the device can be picked up after the diagnostic fee is paid.

Yes. A deposit is required after repair approval to secure the job and parts. Deposits are non-refundable once work has started.

Repair prices depend on the device model, the issue, and parts availability. Final pricing is confirmed after diagnosis.

Payment is typically completed when the device is picked up after the repair is finished.

Devices should be collected within two weeks after you are notified that the repair is complete. Devices left uncollected for an extended period may incur storage fees. After 30 days, storage charges will apply. If a device remains uncollected for a prolonged period and payment for completed work has not been settled, TechMate reserves the right to dispose of or sell the device to recover unpaid repair and storage costs, in accordance with applicable regulations. We strongly recommend collecting your device promptly once notified that the repair is finished to avoid additional fees.