Terms And Conditions

Service Agreement

By using TechMate’s services, customers agree to these terms and conditions.

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Estimates & Approval
  •    All repairs require customer approval before work begins
  •    Estimates are based on visible and testable conditions
  •    Additional issues discovered during repair will be communicated for approval

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Payments & Deposits
  •    A deposit may be required after estimate approval
  •    Deposits are non-refundable once work has begun or parts have been allocated
  •    Full payment is required before device release

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Turnaround Time

Repair times are estimates and may vary due to part availability or technical complexity. TechMate is not liable for delays beyond reasonable control.

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Device Condition

TechMate is not responsible for:
  •    Pre-existing damage
  •    Hidden internal faults
  •    Cosmetic wear unrelated to the repair

Devices are handled with care, but repair involves inherent risk.

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Unclaimed Devices

Devices not collected within a reasonable period after completion may incur storage fees and may be handled according to local regulations.

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Right to Refuse Service

TechMate reserves the right to refuse service for:
  •    Unsafe or severely damaged devices
  •    Incomplete or misleading information
  •    Abusive or inappropriate behavior toward staff

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Policy Updates

TechMate may update these policies at any time. The latest version published on the website applies to all services.